(4.8) Overall Rating
Reviews
Focus Heating & Cooling
Customer Reviews
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Here's what our satisfied customers are saying...
Iris B
Kenneth R
Stuart was on time for my appointment. He answered all the questions I had. He was thorough and found the issue. He explained my options and ordered the part. He was such a nice person and very knowledgeable and professional. It is the employees like Stuart that keep me going to Focus for all my heating and cooling needs. Thank you Stuart and Focus 🥰
REPLY FROM THE BUSINESS
Thank you, Kenneth, for your kind words! We're glad Stuart could provide you with the service you needed and help you feel confident in your options. Your support means a lot to us! - Janci Burns, co-owner
Dorothy L
Recommended
I called this morning and made an appointment for their first available time that I could also make but they did put me on the list for if they had time today. They did and had us up and running in no time! Corey L. did a great job and was very professional! Only great things have come from Focus for us over the years, I recommend them with 100% confidence.
Brian L
Corey Lewis was on time, thorough, and a very nice guy. Did a great job explaining things. Even MORE impressive - he showed great character. He told me the capacitor on one of the heat pumps was underperforming, and suggested I replace it today for $148. Would save the cost of another service call. Made sense to me so I said “yes”. 5 minutes later he came back inside and told me he retested it before installing and that I didn’t need a new capacitor. So he lost a $148 sale, but I know great customer service when I see it. He gained a very loyal Focus customer and great word-of-mouth. Absolute 5 star.
REPLY FROM THE BUSINESS
Thank you, Brian, for your kind words and for recognizing Corey's integrity and dedication to customer service; this is exactly what we want in an employee! We are grateful to hear that you had such an amazing interaction and we look forward to caring for your comfort needs in the future. - Janci Burns, co-owner
Cleone C
The tech Stuart, was super kind, efficient, and knowledgeable! 100% recommend this company!
REPLY FROM THE BUSINESS
Thank you, Cleone! We're so glad to hear that Stuart made a positive impression with his kindness and expertise. We are blessed with amazing employees. Thanks for sharing your experience. - Janci Burns, co-owner
Marko
Very professional and thorough. He was on time and did a great job.
REPLY FROM THE BUSINESS
Thank you, Marko, for sharing your experience; we're glad you appreciated the professionalism and thoroughness of our service. - Janci Burns, co-owner
LM
Tech was respectful and efficient. Would recommend!
REPLY FROM THE BUSINESS
Thank you, Lm, for your kind words! We're glad to hear you had a positive experience with our tech team. Your recommendation means a lot to us! - Janci Burns, co-owner
Christine C
I had the Best experience with Trevor. He was gracious, respectful, knowledgeable, answered all of my questions. He was able to quickly diagnose my HVAC system’s issue, explain that the system was performing as it should by setting to EM heat to protect from damage and that he corrected it by resetting the system code to heat instead of EM heat. Thank you so much for the maintenance and peace-of-mind that my HVAC systems is not damaged and now is performing as it should.
REPLY FROM THE BUSINESS
Thank you, Christine, for your kind words about your experience with Trevor! He was just acknowledged for our core value of Care and we are so glad to hear that he was able to provide that to you on your visit. - Janci Burns, co-owner
Krystal P
Friendly service, on time, explained everything so we could understand. Great job!
REPLY FROM THE BUSINESS
Thank you, Krystal! We're glad you had a great experience and appreciate your kind words about our service. Thank you for allowing us to make your comfort our FOCUS! - Janci Burns, co-owner
Erica J
I cannot say enough kind things about Corey. He was fantastic. He was thorough, took his time to explain things to me that were easy to understand, and truly so incredibly kind.
REPLY FROM THE BUSINESS
Thank you, Erica, for your wonderful feedback about Corey; we're so glad to hear he provided you with such a positive experience and made things easy to understand. - Janci Burns, co-owner
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I called Focus Heating and Cooling on Wednesday and Autumn, the scheduler was so wonderful to with with and amazingly she was able up get a technician, Trevor, to come out to my house on the following Saturday. I couldn't believe she was about to get me on the schedule in 3 days. Trevor came right on time, was curious, polite, professional and thorough. He fixed my fireplace and cleaned it so it looked so much better than before he got here. It's working great now and the house is already so much warmer. Also Trevor showed me where my furnace was and how to replace the filter, which hasn't been replaced in over 4 years! Luckily he has a new filter in his van to replace the old one. I highly recommend Focusing Heating and Cooling and will continue to can on them whenever I have an issue with my fireplace, furnace or AC!